BIG WIN Basketball – Known Issue List

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Lost Cards on a Crash/Error

If the game crashes right after you have used Big Impact cards and are waiting to play a game, or as you are opening a pack, don’t worry, the cards will not be lost. Your cards can be found in the MY CARDS section of the game. Even though the game froze, the cards should still be in your inventory. Please check in the MY CARDS section to confirm your retention/receipt of the cards.

Errors

We work very hard to make sure everyone can connect to our servers and enjoy our games. However, sometimes we experience ... all hiccups that may affect game play. If you are experiencing an error message you may see any of the following numbers in the bottom right-hand corner of the error message screen: 900, 806, 500, 503, 807. If this is the case we are automatically notified of the issue as it occurs and we work to resolve it as soon as possible. There is nothing wrong with your team. DO NOT REINSTALL THE APP as you will lose your team if you have not recorded your 8 character team password. If you are experiencing an issue and the error code is not one listed here then you will need to contact us. We thank players for their patience and understanding in regards to these matters.